Frequently Asked Questions

Find answers to common questions about ordering, delivery, payments, and partnerships on FoodieLift.

🛒 Orders & Delivery

How do I place an order?

Browse restaurants or products, select your items, add them to cart, and complete checkout.

How long does delivery take?

Delivery time depends on restaurant preparation and distance. Estimated time is shown during checkout.

Can I track my order?

Yes. You will receive order updates and delivery status notifications.

What if my order is delayed?

Delivery times may vary due to traffic or operational issues. If delays are significant, contact support.

What if I receive the wrong or missing item?

Report the issue within 2 hours of delivery by contacting customer support.

💳 Payments & Refunds

What payment methods are available?

We support online payments and Cash on Delivery (if available).

Can I cancel my order?

Orders can be cancelled before preparation starts. After preparation or dispatch, cancellation may not be possible.

How long do refunds take?

Approved refunds are processed within 5–7 business days.

Are delivery or platform charges applicable?

Yes, delivery charges and platform fees may apply depending on your order.

👤 Account & Support

Do I need an account to place an order?

Account creation may be required for better order tracking and service.

How can I contact customer support?

Email: support@foodielift.com

Phone / WhatsApp: +91 82790 60691

🍽 Restaurants & Vendors

How can I partner with FoodieLift?

Visit the “Partner With Us” page or contact us to start registration.

What businesses can join FoodieLift?

Restaurants, grocery stores, cloud kitchens, bakeries, and local vendors.

How do vendors receive payments?

Payments are settled according to agreed terms after order completion.

🔐 Safety & Policies

Is my personal information safe?

Yes. We protect your data according to our Privacy Policy.

Where can I read your policies?

You can find our Privacy Policy, Terms & Conditions, and Refund Policy on our website.

📞 Still Need Help?

If your question is not listed here, contact us:

Location: Khairthal, Rajasthan – 301404